- The card can be picked up directly at the places mentioned in the meeting point section
- During the post-Covid-19 period, many museums and archaeological sites require a mandatory reservation for the date/time of visit after booking. You will receive indications on how to do this in your voucher
- Reimbursements are not provided in the case of theft, loss or failure to pick up your Rome Pass
- If the card does not function properly, take it to the nearest PIT (tourist information point) to fix any technical issue or exchange the card if necessary
- Cards purchased online can only be picked up at Tourist Information Points in Rome
- The card must be fully filled out and is non-transferable and must be shown with a valid ID upon request by museum personnel
- At the Colosseum and the Sant'Angelo Castle, holders of the Rome Pass have direct access at the security checkpoint, without passing through the ticket office. It is advised that during this period, security checks have been intensified and therefore there could be long lines
- Please note that oftentimes, museums are closed on Mondays (with the exception of the Colosseum, Traiano Market, Capitoline Museum, Ara Pacis Museum and the Baths of Caracalla). Museums are usually closed as well on 25 December, 1 January and 1 May. Please check the hours and closures online before planning your visit
- The visit of the archaeological area of the Circus Maximus, the Forum Pass SUPER (Imperial Forum, Roman Forum, Palatine and Villas) and the experiences "Circus Maximo Experience" and "Caracalla 4D" (tour in AR) are now included in the pass too
- Roma Pass holders can now receive tourist reception services from qualified personnel and access the guarded toilets of the new P.Stop network for free
How to use the card:
- fill out on the back of the card your full name and card activation date (non-transferable card)
- valid for 48 hours from the moment you first validate your pass and enter a museum/monument/exhibit and/or first use of public transport
- activate at the first use of the card (museum, monument, public transport, etc.)
- enter directly at the entrance of the first site, while afterward, go straight to the ticket office to get your reduction
- if requested, you may be required to show a valid identification
- the card is contactless and therefore should be held close to the card reader but does not need to be inserted inside
- your card, along with a valid ID, should be shown whenever requested by museum personnel
The Colosseum and the archaeological sites of Palazzo Valentini/Domus Romane provide, even for holders of Roma Pass, the reservation required.
For the Colosseum, Roma Pass holders can book in two ways: online, through the website (see here how to do it romapass.it/en/FAQ/), at the ordinary ticket offices of the Roman Forum - Palatine, only the same day (subject to availability) – the ticket office will issue a free receipt indicating the time of entry.
An additional charge of €2 per person will be made for online and call center bookings, while day reservations at the Colosseum ticket offices are free of charge. You will receive complete instructions on how to book your entrance to the Colosseum at the Roma Pass collection centers. Attention: visitors who go to the access point without the Roma Pass will not be able to access the monument, even if they have made the reservation.
To book admission to the archaeological sites of Palazzo Valentini/Domus Romane, call the dedicated call center at 06 32810 (open Monday to Friday from 9.00am to 6.00pm - Saturday from 9.00am to 1.00pm) or send an email to email@example.com. Reservations are free of charge. For booking requests via email, answers will be given within 48 hours. It is possible to book even if you do not have your Roma Pass card yet, always providing the name of the Roma Pass holder.